Privacy Statement
Effective Date: 2010
At The Family Finders we value and respect your privacy. This Privacy Statement explains how we collect, use, store, and protect the personal information you provide while using our services. We are committed to ensuring that your data is secure and only used for the purpose of providing you with the best possible genealogy research experience.
We collect personal information in a variety of ways, including but not limited to:
Personal Identification Information: When you interact with our website, use our services, or contact us directly, we may collect details such as your name, email address, phone number, and billing information.
Genealogy Data: We collect genealogical data, including names, birthdates, locations, and family relationships, that you provide to us for research purposes.
Website Usage Data: We may collect data related to your interaction with our website, such as your IP address, browser type, device information, and browsing behavior to improve our site’s functionality and user experience.
Payment Information: If you make purchases through our website, we collect payment details, although sensitive payment information (e.g., credit card numbers) is handled through a secure third-party payment processor.
The personal information we collect is used for the following purposes:
Genealogy Research: To provide you with personalised genealogy research services, including family tree creation, historical data analysis, and DNA research.
Communication: To respond to inquiries, provide support, share updates, and send newsletters or other relevant information about genealogy services.
Billing and Payments: To process payments and fulfill any transactional needs associated with our services.
Improving Services: To analyse user behaviour and website performance in order to enhance our website and services.
We take the security of your personal information seriously. We implement a range of technical, physical, and administrative safeguards to protect your data from unauthorised access, alteration, or disclosure. These include:
Encryption: We use secure encryption methods to protect your sensitive data during transmission.
Access Control: Only authorised personnel with a legitimate need to access your information are permitted to do so.
Third-Party Providers: We work with trusted third-party providers who adhere to strict privacy and security standards to help us process your payments and deliver our services.
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted partners or service providers who assist us in delivering our services, such as:
Service Providers: Third-party companies who help with payment processing, website hosting, and research tools.
Legal Compliance: We may disclose your personal information if required by law, such as to comply with a subpoena, court order, or other legal process.
We ensure that any third-party service providers we work with comply with similar privacy standards.
You have the following rights regarding your personal information:
Access and Correction: You can request access to the personal information we hold about you and correct any inaccuracies.
Data Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.
Opting Out: You may choose to opt out of receiving marketing communications from us at any time by using the unsubscribe option in emails or contacting us directly.
Since our services are global, your data may be transferred to, and processed in, countries outside of your own. By using our services, you consent to the transfer of your data to other countries with varying levels of data protection laws.
We use cookies and similar technologies to enhance your user experience, analyse site usage, and provide relevant content. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so that we can delete such information.
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date indicated at the top. We encourage you to review this statement periodically to stay informed about how we protect your information.
If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact us at: info@thefamilyfinders.com